For any enquiries, please email:
hello@deadstockstudio.com


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RETURNS
If you are not entirely satisfied with your purchase, we're here to help. You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with original tags and the receipt or proof of purchase. Once the allocated warehouse has received the returned item, we can offer you either an exchange or store credit.

REFUNDS
Refunds are only eligible within 14 days from the date of delivery under circumstance of a faulty or damaged item. If your return is approved, we will initiate a refund through the original method of payment. You should receive the credit amount within 5 business days, depending on your card issuer's policies. We are more than happy to replace or refund an item due to a manufacturing fault, however, refunds will not cover normal "wear and tear". Please follow the care instructions on your garment carefully to prolong the life of it. We will only cover return shipping costs if in the case of a faulty or damaged product. 

SHIPPING
Shipping costs are non-refundable, unless in the circumstance of a refund. For further information, please view our shipping terms and conditions here.

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FAQ

DO YOU PROVIDE INTERNATIONAL DELIVERY?
Yes. Our products are shipped from multiple locations, all offering international shipping.

HOW DO I RETURN AN ITEM?
Contact us via our customer care email and we will follow you through the steps.

HOW DO I TRACK MY ORDER?
Once the order has been sent, you will receive a confirmation email along with a tracking number. You can track all orders online through the linked portal.

HOW CAN I CONTACT YOUR COURIERS?
You will receive tracking information as well as a link to your courier, after every purchase. You can contact them directly via our provided link in your confirmation email.

WHAT ARE YOUR DELIVERY OPTIONS?

We offer standard and express delivery. Due to our various shipping locations and couriers, calculated shipping times vary. If you need further assistance, please contact us by email for more information.